Warranty & Buyback Policy – Refwash.in
Last Updated: November 2025
At Refwash – Reboot Your Home, every refurbished appliance is tested, cleaned, and certified through our 22-Point Refwash Quality Check before it reaches your home.
We stand behind the reliability of our products and offer both warranty protection and a buyback option to give you peace of mind.
1. Warranty Coverage
All Refwash products come with a 6-month functional warranty from the date of delivery.
This warranty covers:
- Mechanical or electrical faults that affect performance
- Internal component failures not caused by misuse
- Issues verified by our service technician during inspection
2. What’s Not Covered
The warranty does not cover the following:
- Physical or accidental damage after delivery
- Damage caused by improper installation, voltage fluctuation, or water seepage
- Rusting, dents, or minor scratches
- Consumable parts such as bulbs, trays, hoses, or accessories
- Service or repairs done by unauthorized technicians
- Commercial or rental use
3. Warranty Service Process
- Report the issue to our service team at support@refwash.in or WhatsApp customer care.
- Our technician will visit, inspect, and verify the problem.
- If the issue falls under warranty, we will repair or replace the faulty part/product at no extra cost.
- If the issue is outside warranty coverage, our team will provide a paid repair quote before any work begins.
4. Exchange During Warranty
If your product repeatedly fails even after repair, we may offer a replacement unit of the same or equivalent model (subject to availability).
A handling fee of ₹850 applies in such cases.
5. Buyback Policy – 50% Value Within 1 Year
We understand that your needs may change — that’s why we offer a 50% buyback value within 1 year of purchase.
Conditions:
- The product must be in good working condition.
- Normal wear and tear is acceptable, but major damage voids buyback.
- Original invoice or order proof must be provided.
- Pickup and inspection will be done by Refwash technicians.
- Buyback value = 50% of the original invoice amount (or adjusted for condition/market).
6. Warranty & Buyback Eligibility
- Applies only to products sold directly by Refwash (online or offline).
- Non-transferable — valid only for the original buyer.
- Refwash reserves the right to approve or decline claims based on inspection reports.
7. Contact for Warranty or Buyback
📧 support@refwash.in
📞 Customer Care: +91-XXXXXXXXXX
📍 Refwash, Bangalore, Karnataka, India
