Terms & Conditions – Refwash.in

Last Updated: November 2024

Welcome to Refwash – Reboot Your Home, operated by Refwash (“we”, “us”, “our”).
By accessing or purchasing from www.refwash.in, you agree to the following Terms & Conditions.
Please read them carefully before using our website or making a purchase.


1. About Refwash

Refwash is a Bangalore-based company specializing in the sale, purchase, and service of refurbished, pre-owned, and second-life appliances such as refrigerators, washing machines, microwave ovens, and furniture.
All products go through 22-point Refwash Quality Checks, deep cleaning, and sanitization before delivery.


2. Acceptance of Terms

By using our website, purchasing a product, or availing our services, you agree to these Terms & Conditions and our Privacy Policy.
If you do not agree, please do not use this website.


3. Products

  • All appliances sold on Refwash are refurbished, pre-owned, or used unless specifically mentioned otherwise.

  • Each item is graded as A, B, or C, based on condition and cosmetic appearance.

  • Product images are for reference; actual products may vary slightly in color or appearance.

  • Technical details and specifications are verified to the best of our ability.


4. Pricing and Payments

  • All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.

  • We offer Cash on Delivery, Online Payments, and other secure payment options.

  • Prices are subject to change without prior notice.

  • In case of pricing or listing errors, we reserve the right to cancel or modify the order.


5. Order Confirmation

  • Orders are confirmed only after successful payment or verification of COD details.

  • You will receive an email, SMS, or WhatsApp confirmation once your order is placed.


6. Delivery and Installation

  • Free delivery and free installation are available within Bangalore city limits.

  • Delivery is usually completed within 2–3 working days.

  • Customers must ensure accessibility for delivery and installation.


7. Exchange, Warranty & Buyback

  • 7-day exchange policy available with ₹850 handling charge.

  • 6-month warranty covers functional issues (not physical damage, rust, or misuse).

  • 50% buyback option valid within 1 year from purchase date, subject to inspection and condition of the appliance.


8. Returns & Refunds

  • As per company policy, No Return & No Refund once the product is delivered and installed.

  • Exchanges are allowed only as per our exchange terms mentioned above.


9. Product Usage

All products are sold for domestic residential use only. Commercial use voids the warranty.


10. Limitation of Liability

Refwash is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
Our total liability is limited to the purchase price of the product.


11. Intellectual Property

All content on this website — including text, images, graphics, and logos — is owned by Refwash and protected under copyright law.
Reproduction or redistribution without permission is strictly prohibited.


12. Governing Law

These Terms & Conditions are governed by the laws of India and subject to the jurisdiction of Bangalore, Karnataka.


13. Contact Information

If you have any questions or concerns, please reach out to us at:

📧 support@refwash.in
📍 Refwash, Bangalore, Karnataka, India

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