Shipping & Delivery Policy – Refwash.in
Last Updated: November 2025
At Refwash, we make sure your refurbished appliances reach you quickly, safely, and in perfect working condition.
We currently deliver only within Bangalore city limits.
1. Service Areas
We deliver to all major pin codes across Bangalore Urban and surrounding zones.
If your location is not serviceable, our team will inform you and help you arrange self-pickup from the nearest Refwash branch or delivery hub.
2. Delivery Charges
| Order Value | Delivery Type | Charges |
|---|---|---|
| ₹4,000 and above | Free Delivery | ₹0 |
| Below ₹4,000 | Standard Delivery Fee | ₹300 |
Free delivery automatically applies at checkout for eligible orders.
3. Delivery Time
- Estimated Delivery: 1 to 3 business days within Bangalore after order confirmation.
- Same-Day Delivery: Available for select products and pin codes (subject to stock and slot availability).
- Installation: Free installation is provided at the time of delivery by Refwash technicians.
4. Shipping Process
- Once you place your order, you’ll receive an order confirmation via email/SMS.
- Our logistics team will schedule delivery and contact you for convenient timing.
- On the day of delivery, our technician delivers, installs, and tests the appliance to ensure it’s working properly.
5. Failed or Rescheduled Deliveries
If you miss your scheduled delivery, our team will contact you to reschedule.
A ₹300 redelivery fee may apply if the product is returned due to failed attempts or incorrect address information.
6. Order Tracking
You can track your order status by contacting our support team or via your account dashboard on Refwash.in.
We’ll also send updates through SMS or WhatsApp once your order is dispatched.
7. Product Inspection
All Refwash products are:
- Deep cleaned and sanitized
- Tested through our 22-point quality check
- Delivered with functional warranty documentation
Customers are requested to inspect the product upon delivery and report any visible issues immediately.
8. Pickup of Old Appliances
Refwash offers free pickup of your old appliance when you purchase a refurbished product.
Pickup must be scheduled in advance with your delivery.
9. Customer Support
For delivery or shipping queries:
📧 support@refwash.in
📞 +91-XXXXXXXXXX
🕒 Support Hours: 10 AM – 8 PM (Mon–Sat)
