Refwash Policies

Refwash Policies – Reboot Your Home

Refwash values your privacy and is committed to protecting your personal data.
When you use our website Refwash.in, we may collect information such as your name, phone number, address, and email for order processing, delivery, and support purposes.

We collect information to:

Process and deliver orders.
Communicate order updates or offers.
Improve website experience and customer service.
Comply with legal and tax obligations.

Data Protection:
Your information is securely stored and not shared with third parties except logistics, payment, and service partners involved in fulfilling your order.

Cookies:
We use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

Your Rights:
You may request correction, deletion, or a copy of your data anytime by emailing privacy@refwash.in.

2. Terms & Conditions

By accessing or purchasing from Refwash.in, you agree to these terms:

All products sold by Refwash are pre-owned, used, or refurbished items.
Product visuals are for representation only. Minor cosmetic wear may exist.
Prices, offers, and stock availability may change without prior notice.
Refwash reserves the right to cancel any order in case of stock issues, incorrect pricing, or technical errors.
Customers agree not to misuse the website or share misleading information.

All disputes are subject to the jurisdiction of Bangalore, India.

3. Return / Refund / Exchange Policy

We aim to ensure every customer is satisfied with their purchase. However:

No Return / No Refund Policy: Due to the nature of refurbished items, all sales are final.
Exchange: Customers can request an exchange within 7 days of delivery for major functional issues only.
- A fixed ₹850 handling charge applies.
- Exchange depends on product availability and inspection.
Cosmetic issues or buyer’s remorse are not covered under exchange.

To request an exchange, contact support@refwash.in with your order ID and product details.

4. Warranty & Buyback Policy

Each Refwash appliance is covered under a 6-month functional warranty from the date of purchase.

Warranty covers:

Functional and performance defects.
Replacement of defective parts during the warranty period.

Warranty excludes:

Physical damage, electrical surges, or water-related issues.
Consumables (trays, shelves, knobs, etc.).
Cosmetic imperfections or minor dents.

Buyback Policy:
Refwash offers 50% buyback value within 1 year, subject to inspection, product condition, and model availability.

5. Shipping & Delivery Policy

We provide free delivery within Bangalore city limits for eligible items.

Shipping Details:

Orders below ₹4,000 may attract a ₹300 delivery fee.
Orders are processed within 24–48 hours and delivered within 2–3 working days.
We offer free installation and free pickup of old appliances (for replacement orders).

Customers will be notified via SMS or WhatsApp with tracking and delivery updates.

6. Order Cancellation Policy

Orders can be cancelled only before dispatch.

Once a product is shipped or scheduled for delivery, cancellation is not possible.
To cancel, contact support@refwash.in or call within 12 hours of placing the order.
Refunds for prepaid cancellations (if applicable) will be processed within 5–7 business days.

Refwash may cancel orders due to unavailability, verification issues, or pricing errors.

7. Disclaimer & Limitation of Liability

All Refwash products are refurbished or pre-owned and go through our 22-Point Refwash Quality Check.
Minor scratches, marks, or cosmetic imperfections may exist but do not affect performance.

Refwash is not liable for:

Any indirect, incidental, or consequential losses.
Damages due to misuse, poor installation, or electrical fluctuations.
Delays caused by third-party logistics.

By purchasing from Refwash, you acknowledge acceptance of these terms and limitations.

Contact Us

For support, queries, or warranty assistance:
📞 +91-8660070669
✉️ support@refwash.in
🌐 www.refwash.in
📍 Bangalore, India

Refwash Policies