GDPR and Privacy Policy

Effective Date: [18/9/2023]

Last Updated: November 2025

Welcome to Refwash – Reboot Your Home.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.refwash.in, purchase products, or interact with our services.

1. Who We Are

Refwash (“we”, “our”, or “us”) is a Bangalore-based business dealing in refurbished, pre-owned, and second-life home appliances and furniture.
Our goal is to make reliable, affordable appliances accessible while maintaining trust and transparency with every customer.

2. Information We Collect

We collect the following types of data:

• Personal Information: Name, phone number, email address, billing/shipping address, payment details (through secure payment gateways).

• Device Information: IP address, browser type, device type, and cookies for analytics and site functionality.

• Order Data: Purchase history, order preferences, and product interactions.

• Communication Data: Messages or inquiries sent via forms, WhatsApp, chat, or email.

3. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Communicate order updates and service details

• Improve website performance, UI/UX, and user experience

• Send promotional offers (only if you opt-in)

• Detect fraud, ensure data security, and comply with regulations

4. Cookies and Tracking

Refwash uses cookies and analytics tools such as Google Analytics, Google Ads, and Facebook Pixel to measure performance and improve shopping experiences.
You can disable cookies anytime in your browser settings.

5. Sharing of Information

We never sell or rent your data.
We only share data with trusted third parties who help us operate our business, such as:

• Payment gateways (Razorpay, Paytm, etc.)

• Delivery partners (for logistics and pickups)

• Google and Meta (for analytics and marketing)

All partners follow strict confidentiality and GDPR-compliant policies.

6. Data Storage and Security

Your information is securely stored on encrypted servers.
We use SSL certificates, firewalls, and limited access controls to ensure your data remains safe.

7. Your Rights

Under GDPR and Indian data protection guidelines, you have the right to:

• Request access, correction, or deletion of your data

• Withdraw consent for marketing at any time

• Request a copy of your personal information we store

Contact us at 📧 support@refwash.in to exercise these rights.

8. Retention of Data

We retain personal data only as long as necessary for business, legal, or tax purposes.
After this period, your data is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites. Refwash is not responsible for their privacy practices.

10. Policy Updates

We may update this policy from time to time to reflect changes in our services or legal requirements.
All updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

📧 support@refwash.in
📍 Refwash, Bangalore, Karnataka, India

[Syed Ameen] Owner and Operator, Refwash

[18/9/2023]