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Refund and refund policy.
Dear esteemed customers,
I am Syed Ameen, the proud owner and operator of Refwash, your trusted source for high-quality second-hand refrigerators and washing machines in Bangalore. Your satisfaction is our top priority, and we believe in maintaining complete transparency and trust throughout our business dealings. To ensure that your expectations are met and exceeded, we have crafted a comprehensive return and refund policy that addresses every aspect of your shopping experience with us.
Payment and Delivery
We understand the importance of a seamless and secure payment process. At Refwash, you have the convenience of making your payment only upon the delivery of your selected product. Additionally, we go the extra mile by providing complimentary shipping and installation services to ensure that your appliance is not only affordable but also hassle-free to set up and use.
Warranty
Our commitment to delivering quality appliances is unwavering. To back this commitment, we offer robust warranties for your peace of mind:
- One-year warranty for refrigerator compressors.
- One-year warranty for washing machine wash/spin motors.
- Three months warranty on the full product, without any spare part cost or service charge.
Product Condition
We believe in complete transparency about the condition of our products. Please be aware that some items may have missing accessories, and they might exhibit signs of wear and tear, such as scratches, dents, or rust. Furthermore, the age of the product can vary significantly, ranging from six months to more than five years, which directly affects the pricing.
Return and Refund
While we strive to provide you with the best appliances, we regret to inform you that Refwash does not offer returns or refunds. This decision is based on the nature of our business and the substantial costs associated with ensuring the safe and efficient delivery of second-hand appliances to your doorstep. We encourage you to thoroughly review the product photos and descriptions before finalizing your purchase to avoid any misunderstandings.
Exchange Policy
We do, however, offer an exchange policy to address any concerns or issues you may encounter. If you find yourself less than completely satisfied with your purchase or experience any problems within seven days of delivery, you have the option to exchange the product for another one from our extensive inventory. Please note that this service includes an additional exchange cost of INR 1600 to cover associated expenses.
Introducing Our Buyback Option
- 50% Buyback Guarantee: When you purchase a product from Refwash, you have the option to return it within one year. With our buyback option, you’ll receive an attractive 50% buyback offer.
Two Convenient Options:
- Credit Towards Another Appliance: Receive 50% of the purchase price as credit towards the purchase of another appliance from our inventory. Upgrade to a newer model or explore different options hassle-free.
- Get 50% Money Back: If the product is in good working condition and undamaged, you have the choice to receive 50% of the purchase price back as cash.
Minimal Shipping Charges: We believe in transparency and convenience. For each product returned, customers are only responsible for nominal shipping charges of Rs. 800.
Visit Us Today!
We extend a warm invitation to all our customers to visit our physical store before making a purchase. We recognize that seeing the product in person can offer you a more comprehensive understanding of its condition and suitability for your needs. In fact, 4 out of 10 customers opt to visit our shop before making a purchase. You can effortlessly locate our shop using Google for a convenient and informative visit.
At Refwash, we are deeply committed to providing you with reliable and affordable appliances. Your trust in us is greatly appreciated, and we are dedicated to assisting you throughout your purchasing journey. If you have any questions or require further clarification about our policies, please do not hesitate to reach out to us at connect@refwash.in or call us at 8660070669.
Thank you for choosing Refwash as your preferred source for second-hand refrigerators and washing machines in Bangalore.
Warm regards,
Syed Nayaz, Syed Kaif, Syed Ameen Owner and Operator, Refwash
Effective Date: [18/9/2023]
